The dispatcher hung up and tried to call the user back but wasn't successful, Ellison said. He noted a recent instance in Benton County where a cellphone dialed 911 repeatedly and the dispatcher answered but no one was on the line. In some cases, 911 centers are getting calls from Android phone users who didn't know they had activated the Emergency SOS feature, Ellison said. Ellison has called on Google to resolve the issue immediately, in a letter to Alphabet CEO Sundar Pichai. An update to Google's Emergency SOS feature has resulted in a flood of false calls to Minnesota 911 operators this month, Attorney General Keith Ellison said Thursday. Police departments in Scotland and England are also blaming the update on a record number of 999 (the U.K.'s version of 911) calls in recent weeks, the BBC reported. Outbound call centers are primarily focused on outbound calls but can take incoming calls/missed calls and add them to their schedule. state isn't the only area dealing with accidental calls attributed to the new software. The Oreka GPL is a free call recording software that is used by several call centers. Oreka GPL facilitates this for call centers. Therefore, they must have robust software that records calls and keep the data secure. Almost all call centers record calls for training and quality service purpose. Some 911 dispatchers started noticing the uptick in accidental calls in the first week of June, CBS Minnesota reported. OrekaGPL is a popular free call center software. ![]() Greater Minnesota, where the call centers are smaller, are also being inundated with inadvertent calls." ![]() "Anoka County states it has experienced a significant spike in calls and is now fielding hundreds of inadvertent calls each day. "The city of Minneapolis reports that it is receiving thousands of additional inadvertent calls each month to its 911 center," Ellison wrote in the letter. The issue is causing added stress to already understaffed 911 centers and Google should resolve it immediately, Ellison said in a letter to Alphabet CEO Sundar Pichai. We list the best call center software, to make it simple and easy to setup and use an enterprise-grade telecoms experience for small to medium-sized businesses. Ellison blamed the increased calls on an update to Google's Emergency SOS feature, which allows users to instantly dial 911. The state has roughly 100 centers that handle 911 operations and most of them have been buried in accidental emergency calls this month, Minnesota Attorney General Keith Ellison said Thursday. Minnesota's top prosecutor is urging Google to fix a software update on its cellphones that has led to device-users unintentionally dialing 911.
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